For a leading German software company, we are currently looking for a WAN Network Operations Engineer (m/f/d).
Start: Immediatly
End: 31.12.2025 with optional extension
Location: Willingness to work onsite at the client's location in Roth / Walldorf for the first 6-8 weeks (afterwards 80% remote possible)
Language: English
Nationality: EU citizenship
Project Description:
Incident Management & Escalation Management
- Resolving incident tickets related to Network Infrastructure (core routing, ACI Fabric, firewall and load balancing), HANA Enterprise Cloud, Internal Datacenter, and WAN.
- Documentation of resolved incidents and troubleshooting steps.
Service Requests & Change Management
- Processing of service requests related to network configuration, access requests, and provisioning.
- Implementation of approved configuration changes following change management procedures.
- Maintenance of accurate records of changes.
Firewall Hardware and OS Upgrades
- Upgrade Planning: Creation of an upgrade plan.
- Assessment of the current hardware and software configurations
- Identification of the latest firmware versions
- Scheduling the upgrade to minimize disruption
- Pre-Upgrade Checks: Check of all necessary components, including backup systems.
- Creating backups of current configurations
- Reviewing existing setups
- Preparing contingency plans for unexpected issues
- Execution of Upgrades: Implementation of planned upgrades, starting with hardware enhancements.
- Replacing outdated components with new or improved hardware
- Check compatibility
- Performing initial tests to check functionality
- OS Upgrade Execution: Upgrade the firewall's operating system to the latest version.
- Installing the new OS
- Configuring settings
- Applying patches to address security vulnerabilities
- Post-Upgrade Testing: Conduction of testing after upgrades to validate success.
- Functionality tests.
- Performance assessments.
- Documentation: Maintenance of detailed documentation of the upgrade process, including
- Steps taken
- Issues encountered
- Resolutions implemented
Circuit Failover & Provider Maintenance Management
- Monitoring circuit failovers during provider maintenance windows
- Validation of failover mechanisms
- Implementation of change processes for handling failovers
- Generation of alert silencing to minimize unnecessary alarms and ensure focus on critical Alerts
Regular Circuit Monitoring & Performance Optimization
- Performance Degradation Monitoring: Monitoring WAN circuits for signs of performance degradation, including
- Higher latency
- Increased jitter
- Packet loss
- Latency and Packet Loss Analysis: Analyzation of latency and packet loss patterns
- Identification of root causes
- Implementation of corrective measures
- Proactive Issue Identification: Employment of monitoring techniques to identify
- Potential issues
- Optimization of quick resolution and minimal impact on network performance.
- Corrective Action Implementation: Implementation of corrective actions, including
- Rerouting traffic
- Adjusting configurations
- Applying patches
- Performance Reporting: Creation of detailed performance reports, with key metrics such as through put, error rates, and uptime.
- Optimization Recommendations: Provision of actionable recommendations based on performance data, aimed at optimizing
- Network configurations
- Enhancing efficiency
- Reducing latency
- Scheduled Reviews: Conduction of scheduled reviews of circuit performance and optimization strategies
- Alert Management: Implementation of robust alerting systems to flag critical issues.
